MTS are the proud operators and maintainers of the M1 Northwest and Bankstown Line with the new City section now operational. We run a fully automated passenger railway – an Australian first. We connect our customers to opportunities that matter to them while delivering the next generation of rail travel to Sydney. With global expertise, we manage 51.5km of track and 21 stations, with a planned expansion into southwest Sydney.
Job Description
About the Roles
We have exceptional opportunities for passionate and driven Customer Journey Coordinators to join our Customer Operations team. These roles will be instrumental in delivering world class customer service to our customers as they travel on the Metro Network.
Reporting to the Customer Operations Manager, these frontline roles will be responsible for managing first response incidents and ensuring adherence to safety standards at all times while delivering exceptional customer service on our Metro Network.
These are shift work positions which include working on 24/7 rotating 12-hour shifts on stations and/or trains (including early starts, weekends, public holidays and peak periods).
These roles will work along the Sydney Metro M1 line into the Sydney CBD and Sydenham until the network extends to the southwest.
These are permanent full-time opportunities.
To join our team, you will:
be adaptable and responsive to customers' needs, managing each situation with warmth, sound judgement and a commitment to safety
take pride in delivering superior customer service, ensuring each interaction upholds our standards of excellence
work effectively in a fast-paced and occasionally challenging environment
remain calm and resilient under pressure, maintaining a positive and focused attitude
place the customer at the centre of all you do
possess excellent verbal and written communication skills
demonstrate confidence and competence in using business software, including Microsoft Office applications
enjoy collaborating as part of a team to achieve shared goals
value cultural diversity and exhibit sensitivity towards customers who may require additional assistance while travelling
maintain physical fitness to enable standing for extended periods of time
As part of the selection process, applicants will complete merit-based selection activities and will be assessed for a Category 2 Rail Safety medical which will include a drug and alcohol test, and a criminal record check.
Training Program
If you've been successful in the recruitment journey, you'll begin our full training program. You'll cover a range of topics including rail operation fundamentals, personal safety, emergency procedures, customer service and first aid. Training involves written and practical components in which you will need to achieve competency.
Classroom based training is held at our Learning Centre located in Tallawong.
Desired Skills and Experience
What’s on Offer
Permanent full-time positions with a comprehensive 7 weeks paid training program.
Competitive Annual Remuneration Package of $99,853.93 (inclusive of Superannuation) + overtime
Receive penalty rates for working on Public Holidays
5 weeks Annual Leave
Full uniform + mobile phone provided + Employee Opal card
Career and ongoing professional development
Discover MTS' array of employee benefits, designed to enhance your professional journey at MTS and elevate your well-being.
Fitness Passport. Access significantly discounted fitness membership for you and your immediate family. Enjoy access to a wide range of gyms, group classes, pools and fitness centres as often as you like.
City Fertility. MTS is proud to offer our employees a 20% discount on fertility wellness benefits and services for you and your partner.
Novated Leasing. Novated leases are available on new, used and existing vehicles. Bundle your lease payments and your cars running costs in one convenient regular payment.
Employee Recognition Awards. Celebrating the dedication, hard work and outstanding achievements of our MTS colleagues.
Employee Assistance Program (EAP). MTS has partnered with TELUS Health to help individuals achieve holistic mental, physical, social, and financial wellness.
We are dedicated to adhering to our Organisation Values and Behaviours. We are Friendly, Agile, Innovative and Reliable.
The future of train travel, today. That’s what we intend to deliver. And it all starts with our people. Positive and upbeat with an ‘anything-is-possible’ approach, the MTS team is rewriting expectations.
So, if you are energised and enthused by working in a challenging, future focused, vibrant, can-do environment, then let’s talk!
Apply Today!
Shortlisted candidates will be invited to an online webinar (information session).
MTS are an equal employment opportunity employer. We are committed to an inclusive workforce and welcome applications of candidates from culturally diverse backgrounds, people with disabilities, and people of Aboriginal and Torres Strait Islander descent.
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